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Privacy Policy

Last Updated: January 18, 2026

1. Introduction

Copy Culture Ltd. ("we," "us," "our," or "Copy Culture") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at copyculture.io (the "Site") or use our email marketing audit and consulting services (the "Services").

By accessing or using our Site or Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site or use our Services.

Business Information:
Copy Culture Ltd.
6d - 7398 Yonge St #1277
Thornhill, ON L4J 8J2
Canada
Email: josh@copyculture.io

2. Information We Collect

2.1 Information You Provide Directly

We collect information that you voluntarily provide to us when you:

  • Request a Free Audit: Name, email address, company name, website URL, and information about your email marketing platform (e.g., Klaviyo account details).
  • Schedule a Consultation: Contact information provided through Calendly or other scheduling platforms.
  • Engage Our Services: Business information, billing details, payment information (processed securely through Stripe), and any data necessary to perform our Services.
  • Contact Us: Any information you include in emails, messages, or other communications with us.

2.2 Information Collected Automatically

When you visit our Site, we may automatically collect certain technical information, including:

  • Device Information: IP address, browser type and version, operating system, device type, and unique device identifiers.
  • Usage Data: Pages visited, time spent on pages, links clicked, referring website, and other browsing behavior.
  • Cookies and Tracking Technologies: We may use cookies, web beacons, and similar technologies to enhance user experience and analyze Site performance. You can control cookie preferences through your browser settings, but disabling cookies may limit certain Site functionality.

2.3 Information from Third-Party Sources

We may receive information about you from third-party platforms you use to interact with us, including:

  • Calendly: Scheduling and appointment data.
  • Stripe: Payment and transaction information (we do not store full credit card details).
  • Email Service Providers: If you grant us access to your Klaviyo, Mailchimp, or other ESP accounts for audit or implementation purposes, we may access account data, campaign performance, subscriber lists, and related analytics.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Provide Services: To deliver email marketing audits, consulting, implementation, and ongoing support.
  • Communication: To respond to inquiries, schedule consultations, send service updates, and provide customer support.
  • Payment Processing: To process payments securely through Stripe and manage billing.
  • Improve Our Services: To analyze Site usage, understand user preferences, and enhance the quality of our Services.
  • Marketing (with Consent): To send you promotional emails, newsletters, or updates about our Services. You may opt out at any time by clicking "unsubscribe" in our emails or contacting us directly.
  • Legal Compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
  • Protect Rights and Safety: To detect, prevent, or address fraud, security issues, or violations of our Terms and Conditions.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, including:

  • Payment Processors: Stripe (for secure payment processing).
  • Scheduling Tools: Calendly (for appointment scheduling).
  • Email Platforms: If you grant us access to your ESP accounts (e.g., Klaviyo, Mailchimp) for audit or implementation purposes.
  • CRM and Data Storage: We may use customer relationship management (CRM) tools or cloud storage services to manage client information.

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, or government agencies).

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change and provide options regarding your information.

4.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure Socket Layer (SSL) encryption for data transmission.
  • Secure storage of sensitive data with access controls.
  • Regular security audits and updates to our systems.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You acknowledge and accept this inherent risk when providing information to us.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary depending on the type of information and the purpose for which it was collected:

  • Client Data: Retained for the duration of our business relationship and for a reasonable period thereafter for record-keeping, legal compliance, and dispute resolution.
  • Marketing Data: Retained until you opt out or request deletion.
  • Technical Data: Retained for a limited period for analytics and security purposes.

Upon request, we will delete or anonymize your personal information, subject to legal and contractual obligations.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

7.1 General Rights

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete information.
  • Deletion: Request deletion of your personal information, subject to legal and contractual obligations.
  • Opt-Out: Unsubscribe from marketing communications at any time.
  • Data Portability: Request a copy of your data in a structured, commonly used format.
  • Objection: Object to the processing of your personal information for certain purposes.

7.2 GDPR Rights (European Economic Area Residents)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including:

  • The right to withdraw consent at any time.
  • The right to lodge a complaint with a supervisory authority.
  • The right to restrict processing of your data in certain circumstances.

7.3 CCPA Rights (California Residents)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including:

  • The right to know what personal information we collect, use, and disclose.
  • The right to request deletion of your personal information.
  • The right to opt out of the sale of personal information (note: we do not sell personal information).
  • The right to non-discrimination for exercising your privacy rights.

7.4 Canadian Privacy Rights (PIPEDA)

As a Canadian business, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA). You have the right to:

  • Know why we collect your information and how it is used.
  • Access your personal information and request corrections.
  • Withdraw consent for certain uses of your information.
  • File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.

To exercise any of these rights, please contact us at josh@copyculture.io. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

8. Cookies and Tracking Technologies

We may use cookies, web beacons, and similar tracking technologies to enhance your experience on our Site and analyze usage patterns. Types of cookies we may use include:

  • Essential Cookies: Required for the Site to function properly.
  • Analytics Cookies: Help us understand how visitors interact with the Site (if analytics tools are implemented in the future).
  • Marketing Cookies: May be used to deliver relevant advertisements (if applicable).

You can control cookie preferences through your browser settings. However, disabling cookies may limit certain Site functionality. For more information about cookies and how to manage them, visit www.allaboutcookies.org.

9. Third-Party Links

Our Site may contain links to third-party websites, including Calendly, Stripe, and other platforms. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 18, we will take steps to delete such information promptly. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including Canada and the United States. These countries may have data protection laws that differ from those in your jurisdiction. By using our Services, you consent to the transfer of your information to Canada and other countries where we operate.

We take appropriate measures to ensure that your information is treated securely and in accordance with this Privacy Policy, regardless of where it is processed.

12. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

If we make material changes to this Privacy Policy, we will notify you by email (if you have provided your email address) or by posting a prominent notice on our Site. Your continued use of the Site or Services after such changes constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Copy Culture Ltd.
6d - 7398 Yonge St #1277
Thornhill, ON L4J 8J2
Canada
Email: josh@copyculture.io

We will make every effort to respond to your inquiry promptly and address any concerns you may have.